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Operating Clarity
July 10, 20255 min read

What Firefighting Culture Costs a Founder-CEO

Ghosson Al Khaled

Ghosson Al Khaled

CEO Advisor | Operating Partner | Family Business Specialist

"Firefighting feels productive — until it erodes everything."

If you're running a company and feel like you're constantly putting out fires — you're not alone.

Most founder-led businesses start with vision and energy. But somewhere along the way, they get stuck in survival mode:

  • Every decision depends on you
  • Every issue becomes urgent
  • Every day feels like triage

And while firefighting might make you feel needed, here's the quiet truth: Firefighting isn't leadership. It's expensive, exhausting, and unsustainable.

I've Lived This — And Led Through It

When I was Deputy CEO of ACICO Group, I managed multiple sectors across four countries — from hotels to factories.

And early on, firefighting was a survival skill. It got things done. It showed I was capable.

But over time, I saw what it cost:

  • My energy
  • My team's clarity
  • The company's margin

Because firefighting culture always comes with a hidden bill:

  • High employee turnover
  • Poor delegation
  • Missed strategy cycles
  • Emotional burnout — especially for the founder or CEO

And worst of all? You build a company that can't run without you.

What Firefighting Feels Like (and Why It's Addictive)

Here's how you know you're stuck in firefighting mode:

  • Your calendar is full, but nothing moves forward
  • You're solving the same problems again and again
  • You can't delegate — because no one else seems to do it right
  • You're constantly pulled into ops, even when your job should be strategy

It feels productive. It feels heroic. But it's a trap.

The adrenaline disguises the erosion. And eventually, your business outgrows your ability to hold it together with grit alone.

What It Actually Costs (Beyond Burnout)

Let's talk numbers.

In one Fire-to-Focus Diagnostic I ran, we traced how firefighting at the top had created bottlenecks across every level:

  • Misaligned roles
  • Sloppy communication loops
  • No project ownership
  • Constant executive override

The result?

  • The CEO was working 60+ hours/week
  • Teams couldn't prioritize without her
  • Revenue was growing, but profit margin was shrinking

Within 90 days, we mapped out:

  • Decision-making authority by tier
  • An escalation protocol for ops
  • A strategy rhythm the founder could actually step back from

The shift? She went from exhausted operator to strategic CEO — without compromising execution.

Why Founder-Led Companies Are Especially Vulnerable

When you built the business yourself, it's natural to stay close to everything. You know the product. You know the clients. You know how to fix what's broken.

But if you never step back, you become the biggest risk.

Here's what I now ask every founder I work with:

"If you disappeared for 30 days — would your company pause, pivot, or collapse?"

If the answer makes you uneasy — that's your signal.

From Chaos to Clarity: What It Takes

Breaking the firefighting cycle isn't about doing less. It's about doing the right things in the right order — and rebuilding trust in your systems.

Here's where I start in consulting:

Map what only you can do.

Everything else needs to be delegated, automated, or systematized.

Rebuild your team's clarity.

Most firefighting comes from poor role definition and lack of ownership.

Create a strategic rhythm.

Without one, your days will be ruled by urgency — not importance.

Build emotional accountability.

If your team is waiting for you to "rescue" every situation, it's time to reset expectations.

Final Thought

Firefighting can build a business. But it can't grow one. And it will never give you the peace, profit, or freedom you imagined when you started.

If you're tired of being the one who always puts out the fire — it's time to change what's causing them in the first place.

Because the most powerful CEOs I know don't just fix problems. They build companies that prevent them.

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